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Getting a Refund or Credit to your Account

Tips/Tricks

When calling Virgin Mobile, it is important to remember that the representatives are trained not to refund any plan and it is a very confusing process for the rep to refund you a credit card transaction or for any plan.

If you are requesting money back from virgin mobile, the representatives can only credit up to $10. So if your rep is hesitant to refund you, ask to speak with a team lead or supervisor. A team lead can credit up to $25 and a supervisor $50. Unfortunately, for a refund over $50, no one in the call center will be able to offer you the refund and you will need to write the corporate office.

But, if you do catch a incompetent rep, just remember you can scam an easy $10 credit from them with some blatant social engineering.

And, if you have been denied refunds in the past from Virgin Mobile and feel like they stole money from you, well... they did :-P... I've seen someone sign up for the $99.99 plan accidentally, and 5 minutes later switch to the $49.99 plan. Guess what... No refund for that.

Now go call Virgin Mobile and get your free $10, no promotional code, coupon, or promo code needed.

tags:
Tips/Tricks
Jon Lopez said:
 
Just letting you know actually a supervisor is only allowed to credit your account $30 and yeah.. today.. i actually was able to get a $60 credit with the help of a supervisor writing the cooperate office an email. Of which was totally nice of him and they do usually have a wait of 3 days to get back on the approval of such a high amount getting back into the account.. haha it happened with me today.. and he was even nice enough to make it a high priority to the main office. hah so i had the money in like an hour.. pretty darn awesome if you ask me.. but the bad thing was i lost my number.. considering the fact a rep screwed up on telling me that swapping my phone he'd have to deactivate my phone would lose my balance.. so the dudes in total trouble.. but yeah just figured i'd let you know!
 
posted 927 days ago
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