Mobile Virgin

Making a pre paid Phone or Top Up Card Return

Posted : May 7, 2007 3:00 PM

General

Virgin Mobiles return policy is simple. If, within the first 30 days you own the phone, you would like to return it, you can do so. If it is after 30 days, however, Virgin Mobiles return policy makes it impossible to return the phone except for an exchange for the same phone.

This only applies if you bought the pre paid phone from Virginmobileusa.com or from a live representative. If you purchased it in a store, the phone return would be up to the company in which your purchased it from. I would HIGHLY recommend purchasing your phone from Best Buy. When you buy from best buy, you have a 90 day return window, and you can even get an accidental damage warranty from Best Buy.

Pre Paid Top up cards are non-refundable according the Virgin Mobiles Policy, but there is a loop hole. If you call in and say that you do not have coverage in your area and purchased the top up card to go with a phone you were going to activate, they will give you a mailing address and a confirmation number. Simply mail the top up card and receipt to the address, and within 6 weeks you will get a check for the total amount of the top up card.

This loop hole can also apply to pre paid phones you purchased.

You can even get a refund for a prepaid phone card that has already been applied to an account, just say the coverage in your area is really bad and the phone is un-usable, and they will process a return for you. They will not, however, pro-rate minutes used from your prepaid phone card and then make a refund. If any minutes are used, you can not get a refund.

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